Keywords: iPad, ConnectWise, Remote 1. Open up the Self Service App 2. Browse to the 'System Utilities' category and Install 'ConnectWise Control' 3. Open the ConnectWise Control App. For the URL, type psd401.screenconnect.com and then tap GO: 4. When prompted, enter the code that you are given at the next screen:  5: Tap 'Initiate Screen Share': 6. Finally, tap 'Start Broadcast' - you will now be sharing the iPad's Screen:

Keywords: psd-auth, iOS, Wifi \With the psd-closed WiFi network going away and the new psd-auth WiFi rolled out, all PSD-managed Apple mobile devices should be connected to psd-auth. If your device isn't currently connected to psd-auth, there are a couple troubleshooting steps you can do. 1. Some iPads were knocked offline from the psd-closed > psd-auth changeover. If this is the case, connect to psd-open (if you aren't already), wait a couple minutes, and then try joining psd-auth manually from Settings > Wi-Fi > tap on psd-auth. Note: psd-auth will not require a username and password if your device has the required configuration installed. If psd-auth is asking for a username and password, something is wrong. Proceed through this article for troubleshooting steps. If you are getting prompted for a Username and Password (like in the above picture) your device does not have the required configuration installed. There could be a couple causes for this. 2. Ensure your iPadOS / iOS device is on at least version 14.0. In our testing, psd-auth is not compatible with any version below 14.0. Note: You can check the version the device is on by going to Settings > General > About as in the below picture: Note: There are some iPads still in circulation that are too old to support version 14 and higher.  These devices will need to be upgraded. Please submit a tech ticket via this link: https://psd401.freshservice.com/support/tickets/new In the ticket, please state that you've tried updating the device to version 14.0 and higher, it's been unsuccessful, and that you need a new device in order to connect to the psd-auth WiFi network. Note: It's helpful to include Barcode and/or Serial Number in the ticket. 3. If your device is on iPadOS / iOS version 14.0 or higher, and still won't connect to psd-auth, submit a ticket to have a technician come by and verify it's fully up-to-date, and then wipe it. Link to submit a ticket: https://psd401.freshservice.com/support/tickets/new Note: It's helpful to include Barcode and/or Serial Number in the ticket. Kindergarten, options, shared-use, etc iPads - are all logged into with special usernames that need to be re-entered after they are wiped. This requires a technician to come out. Note: If the iPad is a dedicated to teacher-use (issued to teacher and not a student), it can be wiped by the teacher: Go to Settings > General > Transfer or Reset iPad/iPhone > Erase All Content and Settings Then, log back in with your normal ClassLink portal credentials.  Your iPadOS / iOS device should now automatically connect to psd-auth.  If it's still not joining, or still asking for a Username / Password to join, please submit a ticket: https://psd401.freshservice.com/support/tickets/new Note: It's helpful to include Barcode and/or Serial Number in the ticket.

Student Sign-in: Students must to sign into their 1:1 PSD-issued (non-shared) iPad. Note: If the iPad changes hands (e.g. a Student leaves the district and the iPad is given to different Student) - the iPad must be erased and enrolled again as the next Student who is using it. This is very important. Instructions for erasing iPad: https://psd401.freshservice.com/support/solutions/articles/6000034159 After that is complete, the Managed Apple ID Sign-in is optional, but when setup correctly will give the teacher management and remote control capabilities over Students iPads using Apple Classroom as per: https://psd401.freshservice.com/support/solutions/articles/6000040832 Initial sign-in / MDM Enrollment (associates the iPad with the Student in our management system) A freshly wiped or brand new iPad when powered on will show an initial login screen that says: Please enter your Peninsula School District Username and Password: Each Student should enter their Username (no email) and Password. This will log them into the iPad and apps will start loading. This will associate the iPad with the Student in our management system so that Securly associates internet activity with them. Note: When iPads are changing hands, they must be erased and enrolled as the new Student that will be using it. Managed Apple ID (MAID) Sign-in (Only required if Teacher is utilizing Apple Classroom to manage iPads). In order for Apple Classroom to function, the Student will need to sign into the iPad with their Managed Apple ID (MAID). 1. On the freshly-issued Student iPad, launch 'Settings': 2. Ensure the 'General' tab is selected, then tap on 'Sign in to your iPad...' 3. Tap on 'Sign in Manually' 4. Enter the Students full email - studentnumber@edtools.psd401.net - and continue: 5. After entering the Students ID number and proceeding, you should see a screen that says 'Apple ID for Peninsula School District 401' - tap Continue: 6. A ClassLink login page should now appear. Enter the Students ID (not full email) + password, MFA picture or code, then proceed: 7. After authenticating through ClassLink, there will be a prompt to choose an account. Select the Students account (should only be one option): 8. At the confirmation screen, simply tap 'Continue': 9. At this point, it may take a minute or two to sign the Student in. The screen will look like below: 10. The Student should now be fully signed into their 1:1 iPad with their PSD Managed Apple ID. It should look like below: