Keywords: psd-auth, iOS, Wifi

\With the psd-closed WiFi network going away and the new psd-auth WiFi rolled out, all PSD-managed Apple mobile devices should be connected to psd-auth.

If your device isn't currently connected to psd-auth, there are a couple troubleshooting steps you can do.

1. Some iPads were knocked offline from the psd-closed > psd-auth changeover. If this is the case, connect to psd-open (if you aren't already), wait a couple minutes, and then try joining psd-auth manually from Settings > Wi-Fi > tap on psd-auth.

Note: psd-auth will not require a username and password if your device has the required configuration installed. If psd-auth is asking for a username and password, something is wrong. Proceed through this article for troubleshooting steps.

If you are getting prompted for a Username and Password (like in the above picture) your device does not have the required configuration installed. There could be a couple causes for this.

2. Ensure your iPadOS / iOS device is on at least version 14.0. In our testing, psd-auth is not compatible with any version below 14.0.

Note: You can check the version the device is on by going to Settings > General > About as in the below picture:

Note: There are some iPads still in circulation that are too old to support version 14 and higher. 

These devices will need to be upgraded. Please submit a tech ticket via this link: https://psd401.freshservice.com/support/tickets/new

In the ticket, please state that you've tried updating the device to version 14.0 and higher, it's been unsuccessful, and that you need a new device in order to connect to the psd-auth WiFi network.

Note: It's helpful to include Barcode and/or Serial Number in the ticket.

3. If your device is on iPadOS / iOS version 14.0 or higher, and still won't connect to psd-auth, submit a ticket to have a technician come by and verify it's fully up-to-date, and then wipe it. Link to submit a ticket: https://psd401.freshservice.com/support/tickets/new

Note: It's helpful to include Barcode and/or Serial Number in the ticket.

Kindergarten, options, shared-use, etc iPads - are all logged into with special usernames that need to be re-entered after they are wiped. This requires a technician to come out.

Note: If the iPad is a dedicated to teacher-use (issued to teacher and not a student), it can be wiped by the teacher:

Go to Settings > General > Transfer or Reset iPad/iPhone > Erase All Content and Settings

Then, log back in with your normal ClassLink portal credentials. 

Your iPadOS / iOS device should now automatically connect to psd-auth. 

If it's still not joining, or still asking for a Username / Password to join, please submit a ticket: https://psd401.freshservice.com/support/tickets/new

Note: It's helpful to include Barcode and/or Serial Number in the ticket.