Lost or Stolen Device Procedure
Modified on: Fri, 11 Apr 2025 11:16 AMKeywords: Lost, Stolen, MacBook, Laptop, iPad, Chromebook, Device
Lost or Stolen Device Procedure
Lost Device-
- Create a Tech Ticket in Service Central with the title 'Lost iPad', for example.
- Add ihe information on the circumstances, where and when it was lost.
- We will find the device that's checked out to you in our inventory system and lock it.
- Make sure to let us know if you need a replacement
Stolen Device-
- If your device was stolen on-site, report it to your Adim and work with them to create a police report
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If your device was stolen off-site, report it to your Admin and give them a copy of the police report
- Create a Tech Ticket in Service Central with the title 'Stolen iPad', for example.
- Add information on the circumstances where and when it was stolen.
- We will find the device that's checked out to you in our inventory system and lock it.
- Make sure to let us know if you need a replacement
Found Device-
- If the device is found, please create a new Tech Ticket with the title 'Found iPad', for example.
- We will unlock the device.
- If a replacement was sent to you, please return it, with the charger