Keywords: New ticket, core tools, staff, teachers, portal Aliases: Submit ticket, issue, incident, problem, not working, help desk, helpdesk Access Service Central for information, help files and creating tickets for support. Find Service Central in the Core Tools Folder on the staff and student portal. The Service Central Solutions landing page is currently undergoing an update to better serve staff.  You may see some variation in the landing page and ticket form as we make changes. You can select New Ticket and share as much information as possible for Help Staff.  Complete the ticket: Overview of Service Central and how to create a ticket. The concepts in this video are correct but some of the images will not match.  We will update the recording once all changes have been made. 

Keywords: ClassLink, PSD Portal Aliases: My.psd401.net, Portal, Student Portal

Keywords: Multi-factor Authentication, mfa, PSD portal Aliases: MFA, authentication Setting Up Multi-Factor Authentication Multi-factor Authentication is required for district cybersecurity insurance and to meet industry best practices for cybersecurity in the 21st century. There are two options for Multi-factor Authentication on PSD Portal (ClassLink).      Recommended Option: Mobile Authenticator: You will install or use an APP on your mobile or an iPad that you will use to access a code to enter when signing in. YOU SHOULD NOT HAVE TO PAY FOR AN APP. WE RECOMMEND GOOGLE AUTHENTICATOR. Alternative Option: Mobile SMS: You will receive a code as a text message to a phone number you enter that can receive SMS (short message service). *You may NOT want to use this method if you have poor cell service or don’t want to use your mobile number. The PIN option is available, but not recommended. See the following document for additional information for set up or changing Multi-Factor Authentication for PSD Portal (ClassLink) with illustrated directions and examples. Setting Up Multi-Factor Authentication

Keywords: Portal, menu, too big Aliases: Portal After logging into the Portal on your device, click on the Accessibility Tools tab and select Decrease Text Size.

keywords: portal, first time, password, username, first time access, first password, temporary password, login, portal login, first login, staff password, new staff alias: Portal Login, Quick Start Gui, default password Username: last name, and first initial (and sometimes middle initial, this can be found in the onboarding email sent by HR) Example: John Smith's username would be smithj Middle initials are often used with common names, or if someone in the district has the same initials as you already. If John's middle name was Alan, there is a chance his username could be smithja. Password: first four letters of your last name (CAPITALIZED), with a . and plus your birth date with the format MMDDYYYY (8 digits) Example: John Smith's birth date is October 15, 1998. Therefore, his password would be SMIT.10151998 Multi-Factor Authentication: You will be prompted to set up a Multi-Factor Authentication (MFA) as per our district security measures. Take a look at the PDF attached for directions on how to do this. If there are any issues logging in, please contact the Technology Help Desk at (253) 530-3711

Keywords: Digital Tools, Apps, Approval,  Aliases: Apps approval site, approved apps, You can view already approved digital resources here: https://sites.google.com/edtools.psd401.net/psdstaffintranet/learning-innovation-dli/digital-learning-resources/approved-apps-list?scrlybrkr If you have need for a digital resource that is not currently approved by PSD, you can fill out the following form to request its approval: https://psd401.freshservice.com/a/catalog/request-items/75

Keywords: profile image, profile picture, portal Aliases: account image, digital identity In ClassLink PSD Portal: Click dropdown arrow on the Profile image circle in the upper right corner. Select Settings Click on the Profile Image Select an avatar or upload an image. Click the green SAVE button. You should now see your profile image on the PSD Portal!

Keywords: Password, Password Change, student password, change password, new password, default password,  Aliases: Portal, Classlink, Domain, password, default password, new student password The student username will always be the student's ID number. This is a series of 7 numbers, and will look like this: 2223334 The default student password is dependent on grade level: K-2: FALL 3-12: the password is a combination of the student's first four letters of their last name in lowercase, and their two-digit birth month and two-digit birthday. For example, my name is John Smith, born on September, 04, and if I were a 3rd grader or above, my password would be smit0904.

Keywords:Password Change, Change student password, change password group of students, Bulk add, Change, home location, password batch update, change your own password, password reset request, password change tool Aliases: Portal, Classlink There are several options for changing student passwords. We suggest trying these options in order. 1) Staff and students can change their own password in the Portal via Classlink: Login to the PSD Portal via Classlink Click on your initials or picture in the top right corner Click on Settings Click on the Recovery tab Click on Reset Password Type in your current Old Password and then create a New Password and Confirm Password that is at least 8 characters including upper/lower case letters, a number(s) and can include special character(s). Click on Save 2.)Teachers can change a their own student’s or group of students' password in the Portal via Classlink: Important Note:  If the student is new to the district or returning after several years and has never logged in to the PSD Portal, you will not be able to reset their password until after they have logged in once.  Click on My Classes, the backpack located in the bottom menu bar Click on the Course the student belongs in Select the Student(s) whose password you want to change Click on Manage Selected at the top of the list Enter a New Temporary Password for the student(s)  Students will not be prompted to change their password.   Click on the Reset button From a student Chromebook only: When the student logs in on their Chromebook with the new password, they will be prompted to enter their old Chromebook password. Click on Forgot your old password? Click on Proceed anyway 3.) A staff member (office, library, counseling) can change a password on behalf of a student through a Service Central Password Reset Request Login to the PSD Portal via Classlink Go to Service Central and Request a Service                                                                                                                                 Select the Password Reset Request and enter the student number.        4. The student will receive an email noting the request and will set a new password.  See the PSD Tech Nuts & Bolts site for more information about student passwords.  

Changing your password on the Portal does not change you password for logging into your Mac This guide will show you how to use the Portal to change your password. 1. Log in to the PSD Portal and Click your profile picture, then click SETTINGS. 2. Select the Recovery tab, then click the Change Password button. 3. Enter your Old Password, create and confirm your New Password, then click the Save button.