Resetting MFA Security Center

Keywords: MFA, Multi Factor Authentication, Reset, Security Center

Aliases: MFA, Multi Factor Authentication, Reset, Authentication

This article will show you how to reset MFA using Security Center.

Before moving forward, please consider the following:

Please verify the identity of the requester before resetting MFA (Use things like room #, email, phone extension, address, etc. to verify).
- If they cannot be verified over the phone, they need to be verified in person. They can do this either by having the Office Manager verify them in person, or by coming to the Technology Services Department. See this Article for more info on Verifying Identity. https://psd401.freshservice.com/support/solutions/articles/6000041767

1. Login to the portal with you ADMIN account and click on Technology Resources

2. Select Security Center and then MFA

3. Use the search fields to find the affected user (Be sure that you are on the Reset User tab)

4. Select the to reset the MFA

If you reset the MFA the user will be asked to resertup on the next login. Be sure to have them remove the old Authicanter code before scanning the new QR code.

If a student MFA is reset it will force them to re setup MFA They will only have the Picture or Pin options.