ScreenConnect - MacOS User Permissions

Keywords: screenconnect, screenshare, share, screen, troubleshooting, tools, screen sharing

Aliases: screenconnect, screenshare, share, screen, troubleshooting, tools, screen sharing

Peninsula School District is launching a new way for the Help Desk to provide remote support. It's an app called ScreenConnect, and it allows the technicians a quick and easy way to connect with your device while troubleshooting the issue at hand. ScreenConnect works with any device, including non-district devices, whether you are at school or at home.

If you are a macOS user, you will have to grant permissions the first time you use the app. This is a one time, quick fix. If you are a macOS user, please follow the steps below:

1. You will see a pop-up appear that looks just like this:

2. Under "Screen Recording" on the left half of the window, please click "Request Access", then click on "Open System Settings" in the window that pops up

3. Toggle the switch next to connectwisecontrol-XXXXXXXXX

4. Click "Quit and Reopen" on the next window that pops up:

You are now ready to share your screen with the Help Desk Technician! This is a one time fix, so you will be good for the subsequent requests as well!