ParentPortal Account creating and how to reset their password
keywords: ParentPortal Accounts, Creating Parent Accounts, PowerSchool Parent Account, Office Manager, Registrar
aliases: PowerSchool Parent Accounts, Parent Portal
When new students register and are active in PowerSchool Office Staff Should go to Print a Report (upper left) and print Dist- ParentPortal Welcome letter with Schoology Code. This letter gives parents the information they need to create a ParentPortal account and link their child. If a parent has multiple children they should have a letter for each child. Parents who have trouble creating their account can email powerschool@psd401.net to get help (emails are checked daily)
Office Staff can help create an account for the parent by pulling the student up in PowerSchool
- Go to Contacts and click on the name of the parent you are trying to help create an account,
- Click add an account under Web Access.
- Click Account Enabled, add a username (I usually use the first part of their email but not the whole email address because you do not want any special characters), enter a temporary password twice, select the email address from the drop-down, leave the state guardian number blank and then submit.
- Once the account is created go to the students listed below
- Click the edit pencil under actions next to any student the parent should have data access to and go to the data access tab and check Can access student data and email.
- Repeat for additional children
- Let the parent know the username and temporary password and let them know they will be asked to reset their password the first time they log in.
Note: parents only have access when their child is active in PowerSchool
**You must confirm (ask some security questions) to make sure the parent has custody because we don't give access unless they should have it.
To reset their password only click the Edit Account button and add a new password twice and be sure to tell the parent they will need to reset the first time they log in.
Troubleshooting: If the parent still can't log in be sure to check the access accounts page for the student in PowerSchool and make sure enable parent access is checked.
