Dropbox Fax welcome letter information
Keywords: Fax faxxing
Aliases: Hellofax, Dropbox fax
If you are receiving this, it means that you have already, or are about to, move to Dropbox Fax (formerly hellofax) for your faxes. The process is quite easy, but it is a little different than faxing with a machine.
For starters, you will send faxes by uploading them to Dropbox Fax and typing in the recipient's fax number when prompted.
Secondly, you may have a new fax number.
Thirdly, everyone on your fax team will get a copy of the fax sent to their PSD email box.
Common misconceptions:
- You will not fax to an email address
- Other entities will not fax to an email address
- You will not create a Dropbox Fax account. One has been created for you.
- You will not log in to Dropbox Fax with your own email address. You will use the one created for your office or your health room or counseling center if you are a larger high school.
Setting up the account:
Someone from the Tech Department will contact you to let you know the process has been started and what your new fax number is.
Office Managers and Health Techs will be automatically added to a distribution group for your fax team. They will then request any nurses or secretaries to be added from the tech department.
You will get an invitation via email to join our team at Dropbox Fax. The email will contain a link to activate your account. Please do so. We can't assign a fax number to your account until it is activated.
Activate your account and set a secure password. It is very important that when you activate your account that you do so using the email address of the fax group. This is the one associated with the fax group and was sent to you by the person at Tech Services. (XXX-fax@psd401.net or XXX-Health@psd401.net )
Once your account is activated:
You will send faxes by logging in to Dropbox Fax with the fax group email address (XXX-fax@psd401.net or XXX-Health@psd401.net ) and the credentials you set when you activated the account.
Sending a fax:
Log in to Dropbox Fax.com with the fax group email address (Sometimes search engines will take you to the parent company (HelloSign), but you can still choose HelloFax from the login drop down button).
Once logged in, you can use the simple on-screen buttons to send a fax or view a fax.
When your fax has been delivered (or fails delivery in the case of a bad fax number) everyone on your fax team will get a notice via email.
Receiving a fax:
Faxes should be sent to your fax number.
Dropbox Fax will receive the fax at one of their cloud-based fax machines and securely email a copy to the email address that you use when you log in.
Everyone on your fax team is a member of the group that will be emailed a copy of the fax.
If you are a member of the fax Team, you will receive faxes in your email mailbox.
You can then distribute and delete the fax as appropriate.
Changing fax Team members:
If you ever need to change who is receiving faxes, for example if someone goes on extended leave, just open a tech ticket and the help desk will adjust the team.
You must provide your new team member with the login information if they will need to send faxes.
What if I missed a fax because it was sent before I was added to the team?
You can always log in to Dropbox Fax and view all the faxes sent to or by your team until they are manually deleted.
What if I forgot the login credentials?
If you lose your login credentials, first check with the other members of your faxing team.
If your teammates do not remember the credentials, you can reset your password using the forgot password link in the login screen. This will reset the password for everyone on your team. Please communicate with your team if you need to reset the password.
Because this is a highly secure site, the help desk CANNOT recover your password or reset it. You must use the link in the login screen.