ParentSquare Help Desk Troubleshooting Info
Keywords: ParentSquare, Zendesk
Aliases: Parent Square, communications, contact app.
Help topics for ParentSquare can be found here: https://parentsquare.zendesk.com/hc/en-us. There is a lot of good information there.
Staff member's phone number is not correct
A staff member's phone number in ParentSquare is tied to their phone number in Skyward. The staff member will have to update their Employee information in Skyward by logging into their Skyward account.
Staff member is missing from a site they should be part of, or has an old site still attached
Staff are assigned to sites based on the site they have in Skyward (their "Check Location").
Then additional sites are added if they have sections (with students in them) at a site in PowerSchool.
If someone needs access to a second site that they do not have a class in, they need to ask the Office Manager at the site to add them to the Comprehensive Staff Directory.
The invite link has expired
Unregistered users at any site can be sent an invitation to register their accounts and start using them. The link in the email invite does expire. If they have an expired link, they can still sign up with the email address where they received the invite, and it should link up properly. Also, the school admin can send a new invite in two ways.
1) If they go to Admin and Data Assistant, and search for the person. There is an invite button on that user’s page if they haven’t registered.
2) They can click the button on the search page to invite everyone who hasn’t registered
