Schoology PowerSchool Sync Status Log
Keywords: Schoology, PowerSchool, Sync, Grades
Aliases:
Understanding Your Status Log
Your status log displays the title of each item, the date of the last successful sync (if applicable), and the Sync Status, which indicates whether or not a sync has successfully completed.
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Successful
- Most recent sync was completed successfully.
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Error
- The most recent sync attempt was unsuccessful, and the item and grade information were not transferred to your SIS gradebook. Click View Error to see the error message and take action to address the issue before re-attempting the sync.
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Queued
- The item is still in process of syncing to your gradebook, and has not yet completed successfully nor encountered an error. No action is required while the item is queued.
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Not Yet Synced
- A sync has not occurred on this item since you created it and should sync during the next scheduled daily system wide sync if you have added grades. Check the following day. *Communicate with students that grades place in Schoology can take 24 hours before they show in PowerSchool.
- You can also click Sync Changes to begin the sync manually, but we recommend letting the system wide sync happen. Sync Changes are NOT always seen immediately and can take up to 5 hours to see the changes in PowerSchool.
Error Messages
If an error has occurred during the sync, a red dot displays on the Sync Grades tab the next time you load the page.
Alternatively, if you sync from the Gradebook, you will see a red dot over the clipboard icon.
Click Sync Status in the SIS app, or click the Clipboard icon in your Gradebook to view your status log.
Your status log displays the name of the item, the date of the last successful sync (if applicable), the current sync status, and any errors that may have occurred.
If an item's sync status says Error, click View Error to the right of the Sync button in your Sync Status to view the error message.
Error Messages and Solutions
Error: A category is required. To sync, first assign a category to this assignment, then sync again.
Solution: Adjust your mapping or create a new grading category on the Configuration page of your Teacher App.
Error: "This assignment cannot be synced. A change has been detected in the SIS. To sync, first delete this assignment in eSchoolPlus, then sync again.”
Solution: The assignment was edited from the eSchool gradebook instead of Schoology, and the sync has been broken for this assignment. To resolve this, clear all grades in your eSchool gradebook and delete the item from your eSchool gradebook. Then, open the eSchool App in Schoology again and re-sync the item.
Error: "The assignment could not be created. Please make sure the assignment due date is within your eSchoolPlus marking period for the section.”
Solution: This means the due date on the assignment in Schoology falls outside the grading period for this course in eSchool, OR this day is marked as a holiday or no school in eSchool. Adjust the due date in Schoology and then re-sync.
For additional support please contact the Help Desk through a ticket in Service Central.