How to request iPad App free and purchases - Student iPads

Keywords: iPad, Apps, Request, Purchase, free

Aliases:

iPad App Acquisition Steps - Student iPads:

Step

Free Apps

Need to Purchase Apps

Find the desired app in the Volume Purchase Program for Education app store: https://volume.itunes.apple.com/store (you can search for apps without signing in) and copy the URL.

Find the desired app in the Volume Purchase Program for Education app store: https://volume.itunes.apple.com/store (you can search for apps without signing in).

Submit a ticket (https://psd401.freshservice.com/a/catalog/request-items/75) to Tech Services with the name of the iPad tub (example: EES Tub 1), the name of the app, and a link to the app from the Volume Purchase Program.

Find funding sources for the apps you need to purchase.

Then Tech Services remotely adds the app to the iPads. If you would like an app on a single iPad rather than a group of iPads, put the Serial Number of the iPad in the ticket. You can acquire the Serial Number in Settings or on the back of the iPad (super tiny at the bottom - magnifying glass might help).

Our warehouse manager makes a quote for those apps and will add to the ticket that information (if there is cost involved).

Then you print out the quote and attach budget code and signature (if there is cost involved).

Scan it and reply to the ticket in email (not in the ticket system - but in email instead) and attach it to the email. If you found free apps you want installed, you can just put the links in the ticket. Make sure to refer to the TUB Name in the ticket. If you don’t know the tub name, then you have to reference the barcodes on the back of the iPads.

Then Tech Services processes it on our end and installs the app(s) remotely.

Important Notes:

Some iPads aren’t in the JAMF system which allows us to install and manage apps remotely on district iPads. For iPads to be “in” JAMF they had to be completely reset by Tech Services. If you are unsure if your iPads are in JAMF please contact help desk.
An Apple ID is not associated with student devices. We have the ability to push apps out remotely to the student devices. Please do not add your personal Apple ID to a student device.
Sometimes apps won’t work or even load unless the iPad has the current, most recent version of the iOS operating system (which in early 2018 is 11.xx iOS [mine is currently on 11.2.5 in Feb 2018]). Also true is the reverse - sadly, some older apps that you might use in your classrooms haven’t updated to be compatible with the newer operating systems. So, when staff go to update an iPad sometimes you might have an app deleted (automatically by the update process) and will no longer have access to it. You can always check back with the makers of that app to see if/when they plan to update it and go through the process of having it re-installed. Sad - we know. It just can’t be helped with the “updating game”.